Step 1: Navigate to your HelpOnClick live chat window and click on Admin. Then, select Code and scroll down to the HTML code. Highlight and copy the code.
Step 2: Jump over to Zendesk and log in to your account. Click on Settings and then select Extensions.
Step 3: Towards the right side of the screen, look for a button that says Add Widget. Click on it.
Step 4: Your Zendesk live chat integration is almost complete. Scroll down and select Global JavaScript.
Step 5: You will now enter some information. In the Title field, type “HelpOnClick.” In the Available For field, select “People who are not agents.” In the Content field, type “” at the top, hit enter, and then paste the HTML code after it. Click Submit.
If you would like to forward HelpOnClick transcript emails to your Zendesk email, it is very easy to do. Simply go back to the HelpOnClick window, select Admin, and then click Settings. In the field for Email to Collect Left Messages, enter your Zendesk email and enable the checkbox that says Automatically Send all Transcripts to this Email. Click Save.
If you have any questions about the Zendesk live chat integration, give us a call at (972) 891-8910 or chat with us on our website. You can also message us through our contact page.