Author: admin

scrum approach

The Scrum Approach in Improving Customer Service

Jun 27, 2017
by admin

The scrum technique has been used by software companies for over a decade to ensure that the proj...

improve customer experience

How to Measure and Improve Customer Experience

Jun 24, 2017
by admin

Increasing number of business owners are now becoming aware of the importance of focusing on cust...

customer lifetime value

5 Tactics to Boost Customer Lifetime Value

Jun 22, 2017
by admin

A company can select different kinds of metrics to gauge the effectiveness of their customer serv...

personalized service

Avoid Being an Average Joe and Become a Customer Service Rockstar

Jun 21, 2017
by admin

Customer service has become increasingly complex today. However, it still is an important compone...

customer service trends

5 Customer Service Trends You Should Not Ignore in 2017

Jun 16, 2017
by admin

No company can achieve high profitability today without focusing on improving the customer servic...

omnichannel customer support

How to Ace Customer Service in the Digital Age

Jun 15, 2017
by admin

Customer service expectations have increased in recent times. Most of the customers are looking f...