Author: admin

personalize customer service
How to Personalize Live Chat Customer Service
  • Aug 22, 2018
  • by admin

People are shopping online today more than ever before. In fact, they are the reason for the doom...
creating customer personas
How to Create Customer Personas for the Customer Service Team
  • Aug 20, 2018
  • by admin

Customer personas are generalized representations of ideal customers. They help customer service ...
customer lifetime value
How To Use Customer Lifetime Value Measurements
  • Aug 18, 2018
  • by admin

Customer Lifetime Value (CLV) is a critical measure of business success. The metric refers to the...
b2b customer experience
How Does Live Chat Improve B2B Customer Service Experience?
  • Aug 16, 2018
  • by admin

A lot of businesses are using live chat to attract leads and turn them into loyal customers. Onli...
Freelance
How Freelance Customer Service Representatives Are Cost Effective
  • Aug 14, 2018
  • by admin

Over the past few decades, our society’s dependence on technology increased exponentially. Gone a...
computer-telephony integration
How Can CTI Increase Customer Service Satisfaction?
  • Aug 10, 2018
  • by admin

Online customer service is the main avenue for providing an enhanced customer service experience....

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