Author: admin

Customer-Support-Metrics

3 Essential World-Class Customer Service Metrics

Jun 23, 2018
by admin

Increased competition has forced companies to look for new ways to satisfy customers. Businesses ...

poor customer satisfaction

5 Possible Reasons For Poor Customer Satisfaction

Jun 22, 2018
by admin

These days, many companies are putting too much emphasis on positive ROI and ignoring the most im...

virtual agent chatbot

4 Tips For Using Virtual Agent Chatbots

May 11, 2018
by admin

Customer relationships have evolved to become more personalized and convenient for the customers ...

Customer Service Trends

5 Customer Service Trends in 2018

May 10, 2018
by admin

Customer service expectations are changing. Consumer demographics have shifted with the majority ...

customer relatinships

Building Customer Rapport and Relationships

May 9, 2018
by admin

Every business must focus on building customer rapport and relationships. No matter what the type...

customer service audit

Customer Service Call Audits

May 5, 2018
by admin

Companies often become complacent about their level of customer service. They tend to put support...