Author: admin

key metrics

5 Key Metrics for Online Customer Chat

Apr 6, 2018
by admin

Website support chat is an extremely cost-effective customer service channel. Using online custom...

converting customers

Converting Customers Using Chat Live Help Software

Apr 4, 2018
by admin

Brand evangelists can be your most powerful marketing tool. They can reinforce your brand message...

UX CX Customer Service

UX, CX, and Live Website Chat Integration

Apr 3, 2018
by admin

A lot of buzzwords surround customer service and it can be difficult to keep up. Two abbreviation...

co-browsing & website chat tool

Website Chat Tools & Improving Customer Service

Apr 2, 2018
by admin

Co-browsing is the latest buzzword in customer service. The term simply means navigation of the s...

customer-support

Real Time Customer Service Using a Live Chat Plugin

Mar 30, 2018
by admin

The importance of providing real time customer service today cannot be emphasized enough. With re...

upselling

5 Secrets Upselling with Web Chat Software

Mar 30, 2018
by admin

Companies should not overlook improving existing customer value in their quest to improve market ...