Customer service job is hard and stressful. Even if you love your job, sometimes you have hard ti...
Motivation at work strongly affects employees performance. According to Gallup research, only ...
Nothing annoys customers more than a customer service representative who does not listen. Some pe...
An average documented online shopping cart abandonment rate is close to 70%. Part of it is natura...
Everyone in the modern world knows how to chat online. Still not everyone can work as a customer ...
Social customer service seems to be an essential part of customer experience management today. Yo...