Tag: Customer service tips

Customer trust

Ethics in Customer Service: How It Makes a Customer Trust You

Aug 17, 2016
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Everybody makes mistakes. We are used to sort out our own faults, but sometimes we have to deal w...

“A Man Without a Smiling Face Must Not Open a Shop”

Jun 1, 2016
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“A man without a smiling face must not open a shop”. This Chinese proverb reminds us of the basic...

haggling about the price, product value

More Meanings of the Word “Expensive”

May 25, 2016
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What does it mean when your customers say “It is expensive”? In the article What the Word “Expens...

What it meant when customers say "expensive"

What the Word “Expensive” Means to Your Customers

May 24, 2016
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One of the most difficult customer objections to deal with is “It is expensive”. What stands for ...

customer service

Your Customers are a Great Source of Learning

May 19, 2016
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Your live chat customer service is a great way to help your customers to make decisions and resol...

Measure customer satisfaction

5 Methods to Measure Customer Satisfaction

Jul 2, 2015
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Forty-eight percent of people who had negative experiences with a company told 10+ people about i...