Tag: help desk software

Help desk software for pharmaceuticals

How Help Desk Software Can Assist Pharmaceuticals in their Operations

May 24, 2017
by admin

The manufacturing department of a pharmaceutical organization needs to be interconnected with oth...

customer support metrics

Key Metrics for Your Customer Support Team

Apr 28, 2017
by admin

Customer support can help you make friends with your customers or it can become the reason for lo...

Social customer service

Why Social Customer Service is Bad For Your Business

Feb 15, 2017
by admin

Social customer service seems to be an essential part of customer experience management today. Yo...

When Everything Goes Wrong: How to Deal With Mass Complaints

Jan 15, 2015
by admin

Sooner or later every business may meet with difficulties that affect customer experience. If a p...

21 Phrases That Service Staff Must Know

Jul 6, 2014
by admin

Words are a powerful tool of communication. Using the right phrases can help you resolve any situ...

Expert Look at Digital Customer Service

Oct 18, 2013
by admin

In the new age of Internet commerce, customer service has significantly changed. To succeed in on...