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Mobile Application

Apr 17, 2023
by admin

Our Android and iOS live chat mobile apps enable you to engage with website visitors and customers from virtually anywhere. With real-time traffic monitoring, multiple chat sessions, live chatting, canned messages, transferring options, emailing, and much more, you can meaningfully interact with ...

virtual help desk

virtual help desk

How a Virtual Help Desk can Help Boost Customer Service Quality

Jun 29, 2017
by admin

Online customer service is essential for companies these days. Offering real-time customer service can help boost the...

customer attrition rate

customer attrition rate

How to Reduce Customer Attrition Rate

Jun 28, 2017
by admin

Retaining customers is one of the prime concerns for most companies. A company needs to develop strategies to maintai...

scrum approach

scrum approach

The Scrum Approach in Improving Customer Service

Jun 27, 2017
by admin

The scrum technique has been used by software companies for over a decade to ensure that the project deliverables mee...

improve customer experience

improve customer experience

How to Measure and Improve Customer Experience

Jun 24, 2017
by admin

Increasing number of business owners are now becoming aware of the importance of focusing on customer experience. A r...

customer lifetime value

customer lifetime value

5 Tactics to Boost Customer Lifetime Value

Jun 22, 2017
by admin

A company can select different kinds of metrics to gauge the effectiveness of their customer service. Metrics such as...

personalized service

personalized service

Avoid Being an Average Joe and Become a Customer Service Rockstar

Jun 21, 2017
by admin

Customer service has become increasingly complex today. However, it still is an important component of a business suc...

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