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Mobile Application

Apr 17, 2023
by admin

Our Android and iOS live chat mobile apps enable you to engage with website visitors and customers from virtually anywhere. With real-time traffic monitoring, multiple chat sessions, live chatting, canned messages, transferring options, emailing, and much more, you can meaningfully interact with ...

How to Reduce Shopping Cart Abandonment

How to Reduce Shopping Cart Abandonment

How to Reduce Shopping Cart Abandonment

Jul 4, 2018
by admin

One of the biggest problems for online business owners is shopping cart abandonment. This happens when online visitor...

improve the customer service experience

improve the customer service experience

5 Proven Tactics to Improve the Customer Service Experience

Jun 26, 2018
by admin

Many organizations lose sight of the basic things that help build brand loyalty. For example, trying to improve the c...

Customer-Support-Metrics

Customer-Support-Metrics

3 Essential World-Class Customer Service Metrics

Jun 23, 2018
by admin

Increased competition has forced companies to look for new ways to satisfy customers. Businesses today can use differ...

poor customer satisfaction

poor customer satisfaction

5 Possible Reasons For Poor Customer Satisfaction

Jun 22, 2018
by admin

These days, many companies are putting too much emphasis on positive ROI and ignoring the most important thing that m...

virtual agent chatbot

virtual agent chatbot

4 Tips For Using Virtual Agent Chatbots

May 11, 2018
by admin

Customer relationships have evolved to become more personalized and convenient for the customers themselves. One of t...

Customer Service Trends

Customer Service Trends

5 Customer Service Trends in 2018

May 10, 2018
by admin

Customer service expectations are changing. Consumer demographics have shifted with the majority of the customers cat...

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